Support

We answer every message

What to include

The more of this you can give us, the faster we can help:

• The certificate ID of the card (looks like PRX-CLSFD-XXXXXX) — it is printed on the slab and in the app.
• What you expected to happen, and what happened instead.
• A screenshot, if something looked wrong on screen.
• Your device and iOS version.

Common questions

A grade looks wrong

Send us the certificate ID and tell us what you see on the card that the grade missed. Grading runs on the photos you captured, so lighting and focus matter — a re-capture in even, indirect light often tells a different story. We read every one of these; they are how the engine improves.

I want a refund

All purchases are processed by Apple, and Apple issues refunds directly — AOG cannot refund an App Store purchase on your behalf. Full instructions are in our Refund Policy.

Managing or cancelling a membership

Memberships auto-renew monthly until cancelled. You can cancel any time on your device: Settings › Apple ID › Subscriptions. Cancelling stops future renewals; it does not remove tokens or designs you already received.

Tokens or designs missing after a purchase

Purchases are granted by our server moments after Apple confirms them, so a balance can lag by a few seconds. If it has been longer than that, email us with the approximate time of purchase and we will look it up.

Deleting your account

You can delete your account and its data from inside the app at any time — no email required. Account deletion is permanent.

Privacy and how your photos are used

Card photos are processed by our AI analysis provider to produce a condition assessment. What is sent, what is not, and every provider involved is listed in our Privacy Policy.

Other ways to reach us

• Support: support@artofficialgrading.com
• Privacy & legal: legal@artofficialgrading.com

Related: Terms of Service  ·  Privacy Policy  ·  Refund Policy  ·  How Grading Works