Refund Policy

Effective July 23, 2026 · Last Updated July 23, 2026

Effective Date: July 23, 2026

Last Updated: July 23, 2026

1. HOW PURCHASES WORK

All purchases in the Art Official Grading app are processed through Apple's In-App Purchase system. AOG does not receive, process, or store your payment card information, and AOG cannot directly issue refunds for App Store purchases.

2. HOW TO REQUEST A REFUND FROM APPLE

Because Apple processes all payments, refund requests must go to Apple:

Visit reportaproblem.apple.com
Sign in with your Apple ID
Select the purchase and choose "Request a refund"

Apple decides refund requests under its own policies. Apple's decision is final.

You may also contact us at support@artofficialgrading.com — see Section 5.

3. OUR POLICY ON DIGITAL GOODS

3.1 Immediate Delivery and Consumption

Tokens, packs, boxes, design unlocks, and grading services are digital goods delivered immediately upon purchase. When you spend a token — for example, submitting a card for grading or applying a design — that item is consumed at that moment and the service has been rendered.

3.2 Confirmation Before Spending

The App requires you to confirm before real-money purchases and before spending tokens. Confirming means you intend the transaction and understand the item will be used immediately.

3.3 Grades and Assessments

A completed condition assessment is a service that has been performed. Because AOG grades are automated visual estimates (see our Terms of Service, Section 3), disagreement with a grade is not by itself grounds for a refund. The service was delivered as described.

3.4 Unused Purchases

Purchases of tokens or packs that you have not yet opened or spent are the most straightforward to address. Contact us.

4. WHEN WE WILL HELP

We want to be fair. If something genuinely went wrong, tell us and we will make it right. Situations where we will typically issue a replacement, credit, or support your refund request with Apple include:

Technical failure — you were charged but did not receive the tokens, pack, or item
Grading failure — a submission failed, errored out, or never completed, and a token was consumed
Duplicate charge — you were charged more than once for the same item
App defect — a bug caused an unintended purchase or loss of a purchased item
Unauthorized purchase — a purchase you did not make or authorize

In these cases we will generally restore the lost tokens or items directly to your account, which is usually faster than a refund. Where a monetary refund is appropriate, we will support your request to Apple.

5. HOW TO CONTACT US

Email support@artofficialgrading.com with:

The email address on your AOG account
What you purchased and approximately when
What went wrong
Your Apple receipt or order ID, if available

We aim to respond within 2 business days.

6. SUBSCRIPTIONS

Subscriptions renew automatically until cancelled.

To cancel: iPhone → Settings → [your name] → Subscriptions → Art Official Grading → Cancel Subscription.

Cancelling stops future renewals. You keep access through the end of the current billing period. Cancellation does not automatically refund the current period; refund requests go to Apple (Section 2).

7. WHAT WE DON'T REFUND

Absent a technical failure or defect, we do not provide refunds or restore items for:

Tokens or packs that were opened, spent, or consumed
Completed assessments where you disagree with the resulting grade
A card receiving a lower grade than you hoped
Difference between an AOG grade and a third-party grading service's grade
Change of mind after purchase
Failure to cancel a subscription before renewal

8. FRAUD AND ABUSE

We may decline requests and may suspend accounts in cases of fraud, chargeback abuse, or repeated bad-faith refund requests.

9. YOUR LEGAL RIGHTS

Nothing in this Policy limits any right you have under applicable consumer protection law that cannot be limited by agreement.

10. CHANGES

We may update this Policy. Changes apply to purchases made after the effective date.

Questions: support@artofficialgrading.com